Privacy policy and Cookie policy
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4 In this policy, “we”, “us” and “our” refer to HappyParcel, Inc.. For more information about us, see Section 10.
2.The personal data that we collect
2.1 In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
2.2 We may process data enabling us to get in touch with you (“contact data“) for business purposes exclusively. The contact data may include your name, email address, and telephone number.
2.3 We may process your website user account data (“account data“). The account data may include your account identifier, name, email address, business name, website settings, and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website or employees.
2.4 We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data“). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
2.5 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is [Google Analytics].
3. Purposes of processing and legal bases
3.1 In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
3.2 Operations – We may process your personal data for the purposes of providing our services, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.3 Publications – We may process business account data for the purposes of publishing such data on our website’s secure user area in accordance with your express instructions. The legal basis for this processing is yours and our legitimate interests, namely the publication of content in the ordinary course of our operations and/or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
3.4 Relationships and communications – We may process contact data, account data, and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, and their personnel, the maintenance of relationships, and the proper administration of our website, services, and business. We may process your contact data for direct marketing purposes only with your separate written consent.
3.5 Research and analysis – We may process usage data for the purposes of researching and analyzing the use of our website and services, as well as researching and analyzing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
3.6 Record keeping – We may process contact data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
4. Providing your personal data to others
4.1 Account data, usage data and communication data will be stored on the servers of our hosting services providers.
4.2 We may disclose account and/or communication data to our suppliers or subcontractors insofar as reasonably necessary for the delivery of our full services to you.
4.3 In addition to the specific disclosures of personal data set out in this Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
5. Retaining and deleting personal data
5.1 This Section 5 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 We will retain your personal data as follows:
(a) contact data will be retained for a minimum period of six months following the date of the most recent contact between you and us, and for a maximum period of two years following that date;
(b) account data will be retained for a minimum period of six months following the date of closure of the relevant account, and for a maximum period of one year following that date;
(c) communication data will be retained for a minimum period of six months following the date of the communication in question, and for a maximum period of two years following that date;
and
(d) usage data will be retained for two years following the date of collection.
5.4 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6. Your rights
6.1 Your principal rights under EU General Data Protection Regulation are:
(a) the right to access – you can ask for copies of your personal data;
(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
(c) the right to erasure – you can ask us to erase your personal data;
(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;
(e) the right to object to processing – you can object to the processing of your personal data;
(f) the right to data portability – you can ask that we transfer your personal data to another organization or to you;
(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data;
and
(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
6.2 These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://eur-lex.europa.eu/eli/reg/2016/679/oj.
6.3 You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
7. Cookies used by our service providers
7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
7.3 We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.
7.4 We use a Facebook pixel on our website. Using the pixel, Facebook collects information about the users and use of our website. The information is used to personalize Facebook advertisements and to analyze the use of our website. To find out more about the Facebook pixel and about Facebook’s use of personal data generally, see the Facebook cookie policy at https://www.facebook.com/policies/cookies/ and the Facebook privacy policy at https://www.facebook.com/about/privacy . The Facebook cookie policy includes information about controlling Facebook’s use of cookies to show you advertisements. If you are a registered Facebook user, you can adjust how advertisements are targeted by following the instructions at https://www.facebook.com/help/568137493302217 .
7.5 We use Hotjar behavior analytics and user feedback service. This service uses cookies to help us understand the behavior of our website users and get their feedback. You can view the privacy policy of this service provider at https://www.hotjar.com/legal/policies/privacy/.
7.6 We use Google Ads to advertise our business and bring visitors to our website. This service uses cookies for target advertising. The information is used to personalize Google Ads advertisements and to analyze the use of our website. You can view the privacy policy of this service provider at https://policies.google.com/privacy.
7.7 We use the retargeting technology of Google Ads to display on third party websites advertisements of services viewed by you on our website or on other Google products. Google collects information by using tracking cookies and similar technologies and by using Ad IDs in non-cookie environments such as apps. You can view Google’s privacy policy at https://policies.google.com/privacy.
8. Managing cookies
8.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(i) https://support.google.com/chrome/answer/95647 (Chrome);
(j) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(k) https://help.opera.com/en/latest/security-and-privacy/ (Opera);
(l) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari);
and
(m) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
8.2 Blocking all cookies will have a negative impact upon the usability of many websites.
8.3 If you block cookies, you will not be able to use all the features on our website.
9. Amendments
9.1 We may update this policy from time to time by publishing a new version on our website.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
10. Our details
10.1 This website is owned and operated by HappyParcel, Inc., registered and with the principal place of business located at 8801 S 78th Ave. Bridgeview, IL 60455. You can contact us by writing to [email protected].
