FAQ’s

Happy Parcel is a fast, affordable, and hassle-free way to ship packages from the United States to Europe and South America. Simply provide a delivery address, enter your package details, and choose the best shipping option for you. Once you’ve printed your label, drop off your package at a local shipping point — and we’ll handle the rest!

Shipping with Happy Parcel is easy! Just follow these simple steps:

1. Get an Instant Quote
Enter your package’s destination, dimensions, and weight to get an instant shipping rate.

2. Provide Package Details
List the items you’re sending, including their value and quantity. Make sure your package complies with international shipping regulations by reviewing our list of prohibited and restricted items.

3. Choose Your Labeling Option
Once your payment is complete, you’ll receive your shipping label via email.
a. Print-at-Home Label: Download and print your label, then attach it to your package.
b. QR Code Option: If you don’t have access to a printer, select the QR code option. You’ll receive a code that can be scanned at participating locations—like FedEx Office or Walgreens—where staff will print the label for you.

4. Prepare Your Package
Securely pack your items and attach the shipping label. If you’re using the QR code option, make sure your package is ready to be labeled at the drop-off location.

5. Drop Off Your Package
Take your package to a nearby shipping location. Happy Parcel partners with a variety of convenient drop-off points, including:
Walgreens: Many locations offer FedEx services, allowing you to drop off packages or have labels printed using your QR code.
Dollar General: Select stores accept pre-packaged and pre-labeled FedEx shipments. Please ensure your package is sealed and labeled before dropping it off.
FedEx Office and Ship Centers: Ideal for printing labels from QR codes and for dropping off packages.

Once your package is dropped off, Happy Parcel guarantees its safe and timely delivery across Europe and South America!

Happy Parcel specializes in shipping from the U.S. to select European and South American countries. Below is the list of destinations we currently serve:
🇩🇪 Germany
🇫🇷 France
🇮🇹 Italy
🇪🇸 Spain
🇳🇱 Netherlands
🇧🇪 Belgium
🇵🇱 Poland
🇸🇪 Sweden
🇩🇰 Denmark
🇫🇮 Finland
🇦🇹 Austria
🇭🇺 Hungary
🇮🇪 Ireland
🇨🇿 Czech Republic
🇵🇹 Portugal
🇬🇷 Greece
🇸🇰 Slovakia
🇱🇹 Lithuania
🇱🇻 Latvia
🇪🇪 Estonia
🇲🇽 Mexico

Go to the link and enter your tracking number to view all tracking information. If you are unable to see the details, please contact us.

The delivery time depends on the destination country and the shipping method you select. Estimated delivery times are displayed during the shipment ordering process. Please note that these estimated times are not guaranteed, as they may be affected by unpredictable circumstances such as weather, strikes at airports or seaports, global crises, and other unforeseen events.

Complete receiver information — including full address and telephone number — is very important so we can contact the receiver if there are any delivery issues. Missing information may result in additional costs or delivery delays.

Packaging is very important. Use a strong, new (not used or worn) box and tape all seams securely. Fragile items should be packed with extra care, and make sure there is no empty space inside the package before sealing it.

In general, items that are flammable, pressurized, illegal, weapons, monetary instruments (such as cash or gold), and food are prohibited from being shipped. Please refer to this link to learn more.

As the sender, you are ultimately responsible for understanding all customs regulations related to your shipment. For more information, please refer to our "Shipping Guide" by country.

Packages are rarely lost, but if you believe yours may be missing, please contact us so we can confirm whether it is simply delayed. In the rare event that a package is lost, we will file a claim and provide compensation through our total-loss insurance.

We currently handle commercial shipments on a case-by-case basis. If you would like to receive a quote for this service, please contact us.

The maximum allowed value depends on the destination country. More specific information can be found in our "Shipping Guide" by country.

$100 insurance is included free of charge. If you want to increase the coverage amount, you can purchase additional insurance at 5% of the extra value. This total-loss insurance covers packages that are completely lost or destroyed.

You can calculate the full shipping cost for your package using our price calculator.

If you experience any issues, please contact us promptly. If a claim needs to be opened, we will send you a standard claim form along with additional information. Please do not delay in reaching out, as some cases are time-sensitive. All issues must be reported within 48 hours after package delivery.

You will receive a PayPal invoice for all charges, which you can pay using your PayPal account or by entering your credit card information. Please note that your package will not be delivered until any customs or duties charges are paid.

Customs and duties charges are calculated on a case-by-case basis by the customs office. These charges vary depending on the value of your shipment and the type of goods being sent. In addition to customs and duties, a $30 brokerage fee is applied for each clearance.

You are responsible for knowing the contents of your package for any additional customs procedures. However, we will work with you and customs to help ensure the package is cleared as smoothly as possible.

When calculating the shipping price, we consider both the actual weight and the dimensional (or volumetric) weight of the package. Dimensional weight is a pricing method that factors in the size of the package, not just its weight.

To calculate dimensional weight, use this simple formula: Length × Width × Height ÷ 166 This gives you the dimensional weight in pounds.

If the dimensional weight is greater than the actual weight, the shipping cost will be based on the dimensional weight.

It is possible to have your package returned to the U.S. if you choose not to proceed with customs procedures, decline to pay customs fees, or simply wish to have the parcel returned. In such cases, the customer is responsible for covering the return shipping costs.

We will provide you with pricing information as received from the customs office. Please note that the cost of returning a package can vary significantly, as the return process involves separate packaging, handling, and documentation requirements. As a result, the return cost may differ substantially from the original shipping fee.

No, Happy Parcel’s shipping rates do not include duties and taxes. All shipments are sent as Delivered Duty Unpaid (DDU), meaning the recipient is responsible for any customs fees, import duties, or taxes imposed by the destination country.