Most Common FAQ’s

What is Happy Parcel?

Happy Parcel is a fast, affordable, and hassle-free way to ship packages from the United States to Europe. Simply provide a delivery address, enter your package details, and choose the best shipping option for you. Once you print your label, drop off your package at a local shipping point, and we’ll handle the rest!

How Does It Work?

Shipping with Happy Parcel is easy! Follow these simple steps:
1. Enter the destination country, package dimensions, and weight to get an instant shipping rate.
2. Provide package details, including a list of items, their value and quantity. Be sure to check our prohibited and restricted items list to ensure your package meets international shipping regulations.
3. Complete your payment and receive your shipping label via email.
4. Print and attach the label to your package.
5. Drop off your package at a nearby shipping location, and we’ll handle the rest, ensuring safe and timely delivery across Europe!

Does Happy Parcel Ship to Every Country?

Happy Parcel specializes in shipping from the U.S. to select European countries. Below is the list of destinations we currently serve:
🇩🇪 Germany
🇫🇷 France
🇮🇹 Italy
🇪🇸 Spain
🇳🇱 Netherlands
🇧🇪 Belgium
🇵🇱 Poland
🇸🇪 Sweden
🇩🇰 Denmark
🇫🇮 Finland
🇦🇹 Austria
🇭🇺 Hungary
🇮🇪 Ireland
🇨🇿 Czech Republic
🇵🇹 Portugal
🇬🇷 Greece
🇸🇰 Slovakia
🇱🇹 Lithuania
🇱🇻 Latvia
🇪🇪 Estonia

How do I track my package?

Go to link and enter your tracking number to see all the tracking information. If you are not able to see the information, please contact us.

How long does it take to deliver packages by sea and by air?

The delivery time depends on the destination country and shipping method you select. Estimated delivery times are displayed in the shipment order process. Please be informed that estimated delivery times should not be accounted as a guarantee, as they may be affected due to unpredictable circumstances, such as weather, strikes at the airports or sea ports, global crisis of any kind, etc.

Do I need to fill in the full receiver information?

The full receiver information is very important including full address and telephone number so that we can contact the receiver if there are any issues with delivery. Missing information can result in additional costs or delays with delivery.

How should I properly pack my package?

Packaging is very important. Make sure to use a strong package that is not used or worn while also taping all seams as much as possible. It is also important to make sure anything that is fragile is packed with extra care and that there is no "empty" space prior to sealing the package.

What items are prohibited from shipping?

In general, items that are flammable, pressurised, illegal, weapons, monetary instruments (cash, gold), and food items are prohibited for sending. Please refer to this link to learn more.

What are the customs regulations for my destination country?

You as the sender are ultimately responsible for knowing all customs regulations regarding your shipment. For more information refer to our Shipping Guide by country.

It seems like my package is lost. What should I do?

Packages are rarely lost, but if you believe it is the case, contact us so we can confirm if it is just not delayed. In the rare case that the package is lost, we will file a claim and provide you with compensation through the total-loss insurance.

I want to send a package from my company to another company, how does that work?

We currently do commercial shipments on a case by case basis and if you would like to receive a quote for this service please contact us.

What is the maximum allowed value I can put without paying additional duties/taxes?

Maximum allowed value depends on the country you ship to. More specific information can be found under Shipping guide by country.

How can I insure my package? How does insurance work?

$100 insurance is included for free. If you want to increase the insurance amount, you have to purchase it for 5% of the additional insurance amount. This is a total loss insurance meaning it covers packages that are completely destroyed or lost.

How can I calculate the total cost for shipping a package?

You can calculate the full cost for shipping a package by using our price calculator.

How do I open a claim?

If there are any issues, please contact us. If a claim needs to be opened, we will send you a standard claim form with additional information. Please do not delay in contacting us if there are any issues due to some cases being time sensitive. Any issues must be reported in 48 hours after the delivery of the package

I received additional customs/duties charges, how can I pay these charges?

You will receive a PayPal invoice with all charges that you have to pay by using your PayPal account or by entering your credit card information. Keep in mind that your package will not be delivered until your customs/duties charges are paid for.

How were the additional customs/duties charges that I received calculated?

Customs and duties charges are calculated on a case by case basis. They are calculated by the customs office and vary depending on the value of your shipment and the types of goods being sent. Along with the customs/duties charges there is a $30 brokerage fee that is charged for each clearance.

Customs are asking me for an accurate list of items I sent and values. I do not remember exactly what I packed in the package, what should I do?

You are responsible to know what you shipped in your package for all additional customs procedures. We will work with you and customs to try to get the package cleared as smoothly as possible.

If my package is big in size but not that heavy - will it affect the final price?

When calculating the price of the package, we always take into consideration actual and dimensional weight. Dimensional weight is a pricing technique that takes into account the package's dimensions, rather than its actual weight, to determine the shipping rate. To find out the dimensional weight for your package, you can use this simple formula: Length x Width x Height divided by 166. This will give you the package's volumetric weight in pounds. It's important to note that if your dimensional weight is greater than the actual weight of the package, we'll charge the shipping cost based on the dimensional weight instead of the actual weight.

What are the conditions for returning my package to the USA?

It is possible to have your package returned to the USA if you do not want to proceed with customs procedures, pay customs fees, or if you simply desire its return. In such cases, the client will be responsible for covering the shipping costs associated with returning the parcel. We will provide you with the pricing information received from the customs office for this purpose. Please note that the price for returning a package can vary significantly. This is because the return procedure involves separate packaging and documentation requirements. As a result, the cost associated with returning the package may differ significantly from the initial shipping cost.

Does Happy Parcel Include Customs Duties and Taxes?

No, Happy Parcel shipping rates do not include duties and taxes. All shipments are sent as Delivered Duty Unpaid (DDU), meaning the recipient is responsible for any customs fees, import duties, or taxes imposed.